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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Large text field doesn't work.

    Asked by Paoline on July 24, 2012 at 12:46 PM

    I'm having a problem with all of my forms.

    When the large text field has been filled in and send, it doesn't reach the receiver. All the other text fields work correct, except the large one. What's going wrong? When I watch the messages at jotform.com I can see it, but in my clients inbox it doesn't appear.

    Please help, I'm in a bit of a hurry..


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    Answered by pinoytech on July 24, 2012 at 01:41 PM


    Do you mind if we ask your Form URL for us to check and for further assistance?

    Thank you!

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    Answered by Paoline on July 24, 2012 at 01:56 PM


    Because it didn't work I changed the formes to a smal field, but I duplicated a page to show you:


    Thank you !

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    Answered by jeanettebmz on July 24, 2012 at 06:36 PM

    I cloned your form with the text area field and I was not able to reproduce the error.As shown in my picture, the input text on that field is showing up

    I would suggest you to try again, but before that , delete the email notification alert and create it again