What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is it no longer possible to bold (or italicize) or word a field option?

    Asked by reviewhelper on June 01, 2017 at 12:33 AM

    On my forms in the past I was able to just boldface a give word inside a text field or question. For example, on  https://www.reviewhelper.com/svcs-express.html  , under the question, "What service would you like a quote for?" I have five radio button options, and within each option there is words or phrases that our boldface so they stand out. I did it by using the tags.  I went to edit the second radio button, and then lost the boldface. I put the tags in, but it doesn't work. I still have the other boldface words. Why is this?  Or what am I doing wrong? Thanks in advance.  

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on June 01, 2017 at 01:54 AM

    Most of the HTML injections will no longer work on the new forms due to security restrictions.

    However, it is still possible to style the field options in the following way.

    1) Wrap the option text in a <span> tag with a custom class.

    Here is an example where we created boldText and italicText classes:

    Respond to <span class="boldText">one (1)</span> review/ posting 
    Respond to a <span class="italicText">specific number</span> of multiple reviews/ postings

    2) Then, add the CSS to the form to style those classes.

    .boldText {
    font-weight: bold;
    .italicText {
    font-style: italic;


    If you need any further assistance, please let us know.

  • Profile Image

    Answered by reviewhelper on June 01, 2017 at 03:43 AM
    I actually tried that and it didn't work. I'll try it again.
  • Profile Image
    JotForm Support

    Answered by candy on June 01, 2017 at 03:54 AM


    As far as I see and cloned the form, some of the words have seen bold as seen below:


    I have checked and seen that <b></b> tags are working on the checkbox options. And you have some CSS injections to make the words bold. Actually, they are working well.

    Please clear your web browser caches and view your website again.

    If the issue persists, let us know.

    Thank you.

  • Profile Image

    Answered by reviewhelper on June 01, 2017 at 06:43 PM
    Those are old injections. If I try to make a word edit, as I did to the
    second option, the code disappears. Even if I just click on one of the
    option lines without making an edit, as I just did with the first
    option, I lose the code (thus the first option no longer has any
    boldface in it). I tried to use CSS and insert inline but the system
    simply will not accept it. I've checked in 3 different browsers, and
    they all show the same.
  • Profile Image
    JotForm Support

    Answered by Mike on June 01, 2017 at 08:00 PM

    I have added the spans to your field.

    The styling seems to be fine on your published form.

    Please re-check this from your end.

  • Profile Image

    Answered by reviewhelper on June 02, 2017 at 02:44 PM
    I wonder what I'm doing wrong. I go in and add a tag, and it disappears
    the moment I click out of edit mode. Is there something I need to do,
    some button I need to press, to save my change? I even lost the span
    code in the third option when, in edit mode, I just "copied" the code
    from it to paste in option 2. I'm completely perplexed.
  • Profile Image
    JotForm Support

    Answered by Mike on June 02, 2017 at 04:03 PM

    Try adding the spans via the field Properties > Options.

    The tags may be stripped when added directly via the form editing.

  • Profile Image

    Answered by reviewhelper on June 02, 2017 at 06:43 PM
    Aha! That does it. Thanks much.