What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Return URL Points to Jotform instead of my Website / PayPal Pro Cancel_Return URL

    Asked by revadigital on July 24, 2012 at 01:06 PM

    Is there any way to either change the return URL when someone clicks Cancel and Return to [website] so that it directs to my website instead of Jotform, or to just remove the Paypal button altogether (e.g. just having the credit card options)? I am using Paypal Pro and everything is fine if the customer enters their credit card on my site - after the order, they get a thank you message on my website. But if they choose to pay with Paypal, and upon arriving at Paypal decide to Cancel and Return they get sent to Jotform.

    Page URL:
    templatetuningservice.com/order-now

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    JotForm Support

    Answered by Mike_T on July 24, 2012 at 06:24 PM

    Thank you for contacting us.

    This is not possible to change the PayPal cancel_return URL with us.

    However, you may hide the PayPal payment option from your form using the following injected CSS code:

    label[for=input_14_paymentType_express], #input_14_paymentType_express {display:none;}

    Please feel free to contact us if you need any further assistance.

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    Answered by revadigital on July 24, 2012 at 06:56 PM

    Thank you! That worked, and it's a decent work around for now. Hope you guys make it possible to change the return URL in the future though :)

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    JotForm Support

    Answered by Mike_T on July 24, 2012 at 06:57 PM

    You are quite welcome :)

    We will let you know if we get any updates on this Cancel_Return URL.

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    Answered by revadigital on August 03, 2012 at 11:09 PM

    Hi, after some more testing this work-around isn't quite as satisfactory as I had hoped. The issue is that even though the Paypal button is invisible, if the radio for credit card payments is not ticked (an easy omission I would imagine) the form still redirects the user to Paypal. This is exactly what I am trying to avoid. Is there any way to force/pre-select the radio button for credit card payment?

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    JotForm Support

    Answered by liyam on August 03, 2012 at 11:58 PM

    Hello,

    Regarding the topic, have you tried using the Custom URL feature on your Thank You option tools so that it will redirect to your prefered URL?

    You can choose this option by editing your form and then clicking Thank You on the tool bar

    Next, select Custom URL and click the Next button

    Then enter the URL of your prefered Thank you page and click the Finish button

    Lastly, save your form.

     

    Update:  Nevermind the instruction, I misunderstood your case.  Sorry about that.  I searched for other options but unfortunately, I was not able to find better solutions, including in Paypal account settings.  You might try asking Paypal if there is anywhere in their account settings where you can configure this.

    Thanks.

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    Answered by revadigital on August 07, 2012 at 04:20 PM

    Now I am displaying the Paypal option again (it was hidden with CSS before). Just to clarify for myself, you are saying there is no way to change which payment method is selected by default? Currently Paypal is selected by default, but I want the credit card option to be selected by default instead. 

    http://templatetuningservice.com/services/ecommerce-website

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    JotForm Support

    Answered by Mike_T on August 07, 2012 at 07:52 PM

    Unfortunately, that is right, there is no way to change default payment method for PayPal Pro integration within form builder.

    We are very sorry for the inconveniences.

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    JotForm Support

    Answered by liyam on August 07, 2012 at 08:06 PM

    What you can do is copy the HTML source code of your form and place the code in your web page.  After placing the HTML code, remove the checked="checked" attribute in the radio button tag in your HTML code and move it on the radio button with value=express to radio button with value=credit:

    Remove the checked="checked" attribute in the lower radio button:

    Insert the checked="checked" to the upper radio button: 

    Please let us know if you need further clarification on this.

    Thanks.

    After I was informed and did some tests, I realized that the solution I gave won't work as proper as how I thought it should be.  So as stated by Mike_T, there is currently no other option to edit the default payment method.