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    Incomplete Values in Preview mode

    Asked by smcbean on June 01, 2017 at 09:16 AM

    Hi, I created a form a few weeks back with PayPal integration. I tested it in Preview mode and made a couple of real transactions of a penny to test it - all worked ok. I haven't been in to the form for a couple of weeks as I was trying to get a PayPal account issue solved before publishing the form. Now when I test it in Preview mode I get a 'Incomplete Values' message for last field (required) when I click the submit button.

    Here's the url of the form preview: https://form.jotformeu.com/smcbean/asi-renewal-payment

    I have tried replacing the field, cloning the form and sharing the form via email. Always the same issue. I haven't done anything to the form since it last worked ok. Any ideas?




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    JotForm Support

    Answered by liyam on June 01, 2017 at 10:18 AM


    Your "I understand that 20% VAT is applicable..." requires to have a value for its radio button. I suppose you can add a value "Yes" to it and just hide the label via CSS.

    So after adding a value for the radio button, you can inject this CSS code into your form:

    #label_input_48_0 {
       display: none !important;

    If you need to know how to inject CSS codes into your form, please check this guide: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    If you need assistance, please let us know.

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    Answered by smcbean on June 01, 2017 at 11:57 AM

    Thank you, that worked. It's odd that it never did it before though (as the radio button never had a value) but it's working so I'm happy. Thanks again for getting back to me so quickly.