What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Would I get a pro-rated refund for unused period?

    Asked by MxTraining on June 01, 2017 at 09:54 AM

    If I subscribe to paid account, and pay the 1-year rate, and decide after 6 months to cancel, what are your cancellation policies?  Would I get a pro-rated refund based upon the unused portion of the year?  Almost ready to buy, but need some of the fine details to get approval to purchase.

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    JotForm Support

    Answered by ashwin_d on June 01, 2017 at 10:55 AM

    Hello MxTraining,

    If you upgrade to yearly subscription plan and then cancel if after 6 months, we will process prorated refund. Please note that prorated refunds are calculated with full price. 

    For example:

    If you upgrade to bronze yearly plan for $190 and then after 6 month you request refund, your usage will be calculated as:

    Paid: $190

    Usage: $19 (bronze monthly) *6 month= $114

    Refund amount: $76

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!