Would I get a pro-rated refund for unused period?

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    Asked on June 01, 2017 at 09:54 AM

    If I subscribe to paid account, and pay the 1-year rate, and decide after 6 months to cancel, what are your cancellation policies?  Would I get a pro-rated refund based upon the unused portion of the year?  Almost ready to buy, but need some of the fine details to get approval to purchase.

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    Answered on June 01, 2017 at 10:55 AM

    Hello MxTraining,

    If you upgrade to yearly subscription plan and then cancel if after 6 months, we will process prorated refund. Please note that prorated refunds are calculated with full price. 

    For example:

    If you upgrade to bronze yearly plan for $190 and then after 6 month you request refund, your usage will be calculated as:

    Paid: $190

    Usage: $19 (bronze monthly) *6 month= $114

    Refund amount: $76

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!