What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I remove the paypal integration from my jot form?

    Asked by SweetPeaMaternity on June 01, 2017 at 10:58 AM

    How do I remove the paypal integration from my form?

    I do not need any payment options but when I try submit my form it ops up with an error message "Invalid paypal account?"

    Page URL:
    https://form.jotform.ca/71507844584262

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 01, 2017 at 01:04 PM

    You have added an integration to your form, it is labeled as "Products", but seems like you have not added a valid PayPal email address, you have instead entered a name: 

    You should enter your PayPal account email address instead of the name you have set up there. 

    You could remove  the integration by clicking on it and the trash icon (red button on the screenshot above). But this will completely remove the payment integration which means that your products will also be removed from your form. 

    If you do not want to remove the products, you should simply correct the email address and enable the payment authorization so your users do not get charged automatically. 

    How-to-Enable-Payment-Authorization

    Hope this helps.