What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how can i get my money back? i no longer need this service and ive only had it for maybe 12 hours.

    Asked by tstac4 on June 01, 2017 at 11:20 AM

    i really need my money back i no longer want to use this service and i never really did. 

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    JotForm Support

    Answered by david on June 01, 2017 at 12:47 PM

    I have added your refund request to our queue.  PayPal refunds need to be manually processed so they can take a bit of time.  Expect a full refund of $39.00 in the next 7-10 business days.

    Please make sure to cancel the subscription in your PayPal account to ensure there are no further charges.

    You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.