What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to download encrypted results

    Asked by ckhamphilay on June 01, 2017 at 11:35 AM

    Hi,

    I selected to have my data encrypted and now I'm wondering how to download a full Excel report of the answers. I need to be able to see all results in one spreadsheet.

    Thanks!

    Claire

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    JotForm Support

    Answered by BJoanna on June 01, 2017 at 01:16 PM

    Unfortunately it is not possible to download encrypted submissions. 

    Some of the features that are not available for Encrypted Forms* are:

    1. PDF Downloads,

    2. Reports (this includes downloading Excel and CSV files from within Submission Panel),

    3. Emails that contain form data in them.

    * All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    More about encrypted form, you can find inside of this guide: 

    Encrypted Forms and How to Use Them

    Let us know if you need further assistance.