Where did all my submissions go?

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    BelmontAbroad
    Asked on June 01, 2017 at 11:45 AM

    Today we noticed that A LOT of our JotForm submissions over the last year have disappeared. We have lost some very vital information. Most Importantly: How do we get it back? Secondly: Why did it get purged?

     

    Please contact us ASAP.

  • Profile Image
    AIDAN
    Answered on June 01, 2017 at 01:42 PM

    I have addressed your issue. Your submissions should all be available now. This was caused by the fact that you were at the Free status at some point in time, which forced your submissions storage to respect the Free account limits. Now that you are upgraded again your submissions storage is restored and with it all your submissions.

    I hope this helps. If you need further assistance please let us know. Thank you.