What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where did all my submissions go?

    Asked by BelmontAbroad on June 01, 2017 at 11:45 AM

    Today we noticed that A LOT of our JotForm submissions over the last year have disappeared. We have lost some very vital information. Most Importantly: How do we get it back? Secondly: Why did it get purged?


    Please contact us ASAP.

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    JotForm Support

    Answered by AIDAN on June 01, 2017 at 01:42 PM

    I have addressed your issue. Your submissions should all be available now. This was caused by the fact that you were at the Free status at some point in time, which forced your submissions storage to respect the Free account limits. Now that you are upgraded again your submissions storage is restored and with it all your submissions.

    I hope this helps. If you need further assistance please let us know. Thank you.