What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms not showing up on website?

    Asked by garypools on July 24, 2012 at 02:57 PM

    username: garypools

    password: gary2012

    I have 3 forms created for this account. They were working fine until a day or 2 ago. Now they do not show up on website. What is the problem?

    Page URL:
    http://garypools.com/gryco-reply-form.html

  • Profile Image

    Answered by gori-mathew on July 24, 2012 at 03:44 PM

    Hi garypools

    You have OVERLIMIT on your allocated package. You have 13 SSL form submissions which is beyond allocated quota of 10 SSL form submission for your Free package (http://www.jotform.com/pricing/) hence making your forms disabled.

    For now i have cleared your SSL accunmulated form submissions counter to enable you access your forms, if you dont need the SSL form submissions you need to disable ssl functionality.To disable ssl just change the https:// prefix in the JotForm URL found in your embed code into http:// (without the "s").

    You can also upgrade your account to Premium or Professional to keep enjoying your service. Check on  the yearly or bi-yearly prices of the three packages and can enjoy some doiscount , see on the below links:

    Premium: http://www.jotform.net/upgrade
    Professional: http://www.jotform.net/upgrade_professional

    I hope this information is helpful to you