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    Form Validation is not working when the Time Field's Duration Indicator is turned on

    Asked by mwillis122x on June 01, 2017 at 01:38 PM

    https://form.jotform.us/71315299249160

    I have the "Pickup Days" field configured to accept any combination of checkboxes, but for some reason it is requiring us to check ALL boxes now before submitting the form. 

    This wasn't the case yesterday, and we've been using the form for a few weeks now. 

    Page URL:
    https://form.jotform.us/71315299249160

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    JotForm Support

    Answered by Jim_R on June 01, 2017 at 04:12 PM

    Looks like the form validation isn't working on your form and what's odd is that this appears to be caused by the Time Field's > Duration Indicator option.

    Turning that option OFF on your Pickup Window Field should fix the problem. I gave it a try on a cloned copy of your form and I managed to submit the form with any combination of ticked checkboxes after turning it off.

    I still escalated this to our Devs so they can have a closer look and fix the issue. Although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update.

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    Answered by mwillis122x on June 01, 2017 at 04:23 PM

    Thanks, appreciate the quick workaround!

    The duration indicator is helpful because we have to target a minimum time gap before submitting - so hopefully this gets a fix. 

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    JotForm Support

    Answered by Mike on June 01, 2017 at 07:01 PM

    The issue with the 'Duration Indicator' option has been fixed by our developers. Please re-check the form.