What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change the length of the auto generated number used in the RMA form?

    Asked by webkare on June 01, 2017 at 02:02 PM

    We are using the RMA request form to generate (unique) RMA#'s for our customers to return product for repair. The number that is generated and sent with the auto response is 15 characters long. This is excessive and tedious for customers when they call in to check on RMA#'s. Is there any way to reduce this number to 10, 9 or even 8 digits?

    Page URL:
    http://monarchinstrument.com/RepairForm.php

  • Profile Image
    JotForm Support

    Answered by Jan on June 01, 2017 at 04:38 PM

    I believe you are referring to the RMA {id} in the email notification. The {id} tag is actually the Submission ID. Unfortunately, we cannot decrease or increase the generated value of the Submission ID.

    However, you can use the Unique ID widget. Please check this guide: How-to-Add-Custom-Unique-IDs-to-your-Form-Submissions.

    You may also use the Random Value Generator widget. This widget automatically generates a unique value based on the settings on the widget every time the form is opened. Here's a guide on How-to-Add-a-Widget-to-your-Form.

    Hope that helps. Thank you.