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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Unable to load PDF customization tool for specific form, possibly due to the size of the form

    Asked by equitable_group on June 01, 2017 at 02:39 PM

    Although now I've noticed another issue ... because this configurable list is long, the PDF cuts off some of the content. I found another forum post that explains how to customize the PDF so I can shrink the font for this list. I was able to successfully to it on the form that I listed with this ticket.

    However, when I try and to the same thing with my main form (https://form.jotform.ca/62865482585268), it doesn't work. when I click customize PDF, a new tab opens (I'm using Chrome) and it starts loading but the page just hangs and I end up having to kill the page. Any ideas why? Is it because the form is so big?

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    JotForm Support

    Answered by david on June 01, 2017 at 03:02 PM

    I cloned your form to test it and indeed, the script becomes unresponsive.  I will forward this to our developers to have a look.  We will let you know as soon as we have any updates.

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    Answered by equitable_group on June 05, 2017 at 01:35 PM

    Hi, just checking to see if you've been able to make any progress on this? Thanks.

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    JotForm Support

    Answered by david on June 05, 2017 at 02:49 PM

    This has been assigned to a developer and given a fairly high priority.  Tickets are addressed in the order received and by priority.  It may take a bit of time to respond to yours.  Once they have had a chance to address your ticket, they will let you know here in this thread.