Unable to load PDF customization tool for specific form, possibly due to the size of the form

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    equitable_group
    Asked on June 01, 2017 at 02:39 PM

    Although now I've noticed another issue ... because this configurable list is long, the PDF cuts off some of the content. I found another forum post that explains how to customize the PDF so I can shrink the font for this list. I was able to successfully to it on the form that I listed with this ticket.

    However, when I try and to the same thing with my main form (https://form.jotform.ca/62865482585268), it doesn't work. when I click customize PDF, a new tab opens (I'm using Chrome) and it starts loading but the page just hangs and I end up having to kill the page. Any ideas why? Is it because the form is so big?

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    david
    Answered on June 01, 2017 at 03:02 PM

    I cloned your form to test it and indeed, the script becomes unresponsive.  I will forward this to our developers to have a look.  We will let you know as soon as we have any updates.

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    equitable_group
    Answered on June 05, 2017 at 01:35 PM

    Hi, just checking to see if you've been able to make any progress on this? Thanks.

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    david
    Answered on June 05, 2017 at 02:49 PM

    This has been assigned to a developer and given a fairly high priority.  Tickets are addressed in the order received and by priority.  It may take a bit of time to respond to yours.  Once they have had a chance to address your ticket, they will let you know here in this thread.

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    equitable_group
    Answered on August 16, 2017 at 12:18 PM

    Has there been any progress on this? It's still an issue for us. Thanks.

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    david
    Answered on August 16, 2017 at 12:24 PM

    Unfortunately I do not have any updates at this time.  I am still able to reproduce this on my end as well.  I will request an update from the developer assigned to see if there has been any progress.

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    equitable_group
    Answered on August 16, 2017 at 12:25 PM

    Thanks for your quick response.