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    Our forms are timing out

    Asked by jacobvolkmar on June 01, 2017 at 02:40 PM

    Users are trying to apply but the form keeps timing out. 

     

    Page URL:
    http://www.americanartsfestival.org/apply--lebanon-17.html

    Screenshot
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    JotForm Support

    Answered by Welvin on June 01, 2017 at 05:28 PM

    Were you able to replicate this problem on your website? Can you also share with us the page where the form is embedded? We need to check that out on the page itself. I have tested your form, and I was able to submit it without any issues, so I think the problem happens to the user only. 

    If you may, please ask your user to try submitting the form using another browser, normal or private/incognito windows.