What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our forms are timing out

    Asked by jacobvolkmar on June 01, 2017 at 02:40 PM

    Users are trying to apply but the form keeps timing out. 


    Page URL:

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    JotForm Support

    Answered by Welvin on June 01, 2017 at 05:28 PM

    Were you able to replicate this problem on your website? Can you also share with us the page where the form is embedded? We need to check that out on the page itself. I have tested your form, and I was able to submit it without any issues, so I think the problem happens to the user only. 

    If you may, please ask your user to try submitting the form using another browser, normal or private/incognito windows.