Not recieving submissions

  • Profile Image
    SEOIC
    Asked on June 01, 2017 at 02:46 PM

    I have remove my email from the list many times and it still does not work. Each time I log on, I get the message that I need to remove it from list.

    I also added another email just so I could get my messages and it has also stopped working. When i log on, I do not get the message that it isn't working however, I have stopped reciving the messages to the new email.

     

    Thank you,

     

  • Profile Image
    Sven
    Answered on June 01, 2017 at 05:28 PM

    Hi, 

    I checked the emails that you've added in the notification for this form. None of them is in the bounce list. I checked the mail log for "metalwork@comcast.net" and I can see that emails have been sent without issues. 

    Can you please check the spam folder for your email, as sometimes emails end up there. 

     

    Hope this helps, let us know if you need any further help.

     

    Thank you!