Getting an error message on my form when trying to submit form with photo attachments

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    KenKing
    Asked on June 01, 2017 at 02:56 PM
  • Profile Image
    AIDAN
    Answered on June 01, 2017 at 05:43 PM

    Could you please provide us with the error that your agents are receiving so we can inspect and assist you further? Thank you in advance.

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    KenKing
    Answered on June 02, 2017 at 09:43 AM
    The agents are saying that the place on the form they would normally click
    to access the camera and attach the photo is coming up as a black box .
    When they tap the box nothing happens, they do not get the option to
    attache a file.
    Ken
    ...
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    Sven
    Answered on June 02, 2017 at 10:10 AM

    Hi, 

    When I checked the standalone version of your form, I could access the camera and take photos without issues. However, on your website, the camera access seems to be disabled, which is why your users are experiencing problems. 

    Can you please check if there's any configuration on your website that is disabling the camera access? Also, please make sure to embed the form using the iFrame method, as it resolves any script conflict JotForm might experience with the hosting page. 

    Here's how to get your iFrame code:

    Getting-the-form-iFrame-code

     

    Thank you!