What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does this error message keep coming up?

    Asked by ParentsChallenge on June 01, 2017 at 03:00 PM

    We are having a issue, where the people who are filling out our forms are being told that only one entry is allowed, even though we have purchased this program. I'm not sure if its a glitch or something with our form, but we need this cleared up as soon as possible. We are in the middle of registration for our program.

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    JotForm Support

    Answered by Jan on June 01, 2017 at 05:52 PM

    This is happening because the "Unique Submission" is set to "Check cookies and IP". This means that only 1 user can submit from the same IP address.

    You can change this to "Check cookies" or "No Check" to fix the issue. Here's a guide: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form,

    Please take note that you can also limit a submission using the "Unique Question" function. Here's a guide: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question.

    Hope that helps. Thank you.