Why does this error message keep coming up?

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    Asked on June 01, 2017 at 03:00 PM

    We are having a issue, where the people who are filling out our forms are being told that only one entry is allowed, even though we have purchased this program. I'm not sure if its a glitch or something with our form, but we need this cleared up as soon as possible. We are in the middle of registration for our program.

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    Answered on June 01, 2017 at 05:52 PM

    This is happening because the "Unique Submission" is set to "Check cookies and IP". This means that only 1 user can submit from the same IP address.

    You can change this to "Check cookies" or "No Check" to fix the issue. Here's a guide: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form,

    Please take note that you can also limit a submission using the "Unique Question" function. Here's a guide: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question.

    Hope that helps. Thank you.