What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Duration Indicator on time field breaks the form

    Asked by adrianmartins on June 01, 2017 at 03:34 PM

    that's what my form says, asking for a box to be checked to proceed!?  Please help.  Also, i have a mask, my website name is used to direct the form; so my jotform url is unmasked as https://form.jotform.us/41495484116155 

    and so masked it looks like this:  http://forms.martinsinc.com//form/41495484116155

    now that mask redirect thing don't work!  please help!  we just see a DNS error that says: 

    Error 1001 Ray ID: 368494c565731189 • 2017-06-01 19:29:20 UTC DNS resolution error

    What happened?

    You've requested a page on a website (forms.martinsinc.com) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (forms.martinsinc.com). There are two potential causes of this:

    Most likely: if the owner just signed up for Cloudflare it can take a few minutes for the website's information to be distributed to our global network. Less likely: something is wrong with this site's configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider's DNS fails.

    Cloudflare Ray ID: 368494c565731189  Your IP: 173.191.229.250  Performance & security by Cloudflare

    Page URL:
    http://forms.martinsinc.com//form/41495484116155

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 01, 2017 at 06:09 PM

    Thanks for reporting. 

    We are aware of the validation issue. This has already been submitted to our developers for a resolution. Once this is fixed, you will be informed here.

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 01, 2017 at 06:55 PM

    The problem related to the validation error is now fixed. Kindly check.

    Thanks