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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with payment page / Error 10417: The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.

    Asked by peschomd on July 24, 2012 at 05:12 PM

    I installed the payment app on this page for my account staff@mankatowebdesign.com (username) and when you pay through paypal and get to the end you get the error message i attached a screenshot of. Wondering why? I took the form down temporarily from the URL below through because I didn't want my client getting mad. But check the screenshot which happens after filling the form out and paying.


    Page URL:

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    JotForm Support

    Answered by Mike_T on July 24, 2012 at 05:52 PM

    Thank you for contacting us.

    That error means that PayPal is unable to process mentioned transaction. It may be caused by invalid funding source or some other problem with buyer's PayPal account.

    Here is a thread about that error on PayPal website. You can also contact PayPal Support to check this further.

    I think that you may re-add your form, and it will be okay for most of users.

    If you need any further assistance, please let us know.