What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I click to edit a submission the form comes up blank

    Asked by mmohr4321 on June 01, 2017 at 05:20 PM

    When I click to edit a submission the form comes up blank. I've logged out, cleared cache and cookies still no go. 

  • Profile Image
    JotForm Support

    Answered by Welvin on June 01, 2017 at 07:22 PM

    Can you share us the edit link? I tried one of the form submissions, the form is not blank on edit.

    Perhaps, it's just taking a time to load? Can you also check for errors? It's in the console area, here are guides you can follow to check the console:

    https://developer.mozilla.org/en/docs/Tools/Browser_Console

    https://developers.google.com/web/tools/chrome-devtools/debug/console/console-ui?hl=en

     

  • Profile Image

    Answered by mmohr4321 on June 02, 2017 at 09:41 AM

    Looks like its working fine now. I don't think it was a browser or time to load issue, I tried it in internet explorer, firefox and google chrome and let it sit for at least 5 minutes.

  • Profile Image
    JotForm Support

    Answered by Welvin on June 02, 2017 at 10:06 AM

    That's great to know. We haven't received a report similar to this, so that's why I think it's a timeout or a cache issue. Let us know if the issue comes up again, we'd be happy to investigate further.