What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PLEASE HELP!!! CLOUDFLARE ISSUE?

    Asked by WrkforceEdge on June 01, 2017 at 05:31 PM

    We are intermittently getting the following error when our customers are utilizing our forms.

    Error 1001 What happened?

    You've requested a page on a website (forms.workforceedge.biz) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (forms.workforceedge.biz). There are two potential causes of this:

    Most likely: if the owner just signed up for Cloudflare it can take a few minutes for the website's information to be distributed to our global network. Less likely: something is wrong with this site's configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider's DNS fails.

     

    We are losing money every minute this is down. Is there anything I can do on my end to rectify this?

     

    Thank you!

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    JotForm Support

    Answered by EltonCris on June 01, 2017 at 06:40 PM

    We have replied your other thread here https://www.jotform.com/answers/1160770. Kindly check.

    Thanks