What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you please activate my form?

    Asked by Dominic  on June 01, 2017 at 05:35 PM

    Can you please activate my form?

    I sent a promotional e-mail this morning and getting a lot of res traffic on my site.

    Losing business guys... please help!!!

     

    Page URL:
    http://www.weddingofficiantcanada.com

  • Profile Image
    JotForm Support

    Answered by Aury on June 01, 2017 at 07:19 PM

    Hello,

    I checked your account and I noticed it is auto-suspended by our anti-phishing filter, I have also checked your forms and I found them all are built in accordance with our Terms of Use. In sight of that, I reactivated the account as suspension was due to an error.

    Let us know if we can further assist you.

    Regards.

  • Profile Image

    Answered by Dominic  on June 02, 2017 at 09:43 AM
    Guys... you disabled my form again.
    Can you please resolve this for me once and for all??
    Happy to serve you!
    Warmest Regards,
    *Dominic Nti* *(pronounced "inti")** | Officiant & CEO*
    *Wedding Officiant Canada*


    ​​
    *Phone:* 1-855-437-3260 | *E-mail:* book@weddingofficiantcanada.com | *Skype
    ID:* weddingofficiantcanada
    ​*Address:* ​
    3210 Weston Road, Toronto, ON. M9M 2T
    ​4
    *Website:* www.weddingofficiantcanada.com

    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on June 02, 2017 at 10:10 AM

    I have checked the account associated with your email address (username weddingofficiantcanada) and found that it's active, with all your forms loading properly.

    I understand that your issue has been resolved?

  • Profile Image

    Answered by Dominic  on June 02, 2017 at 10:43 AM
    It's still not working. This is the message I'm getting below:
    [image: Inline image 1]
    Hold it right there!
    Looks like your IP address has been banned because of a possible phishing
    attempt. If you believe that there is a mistake, let us know using the form
    below.
    Happy to serve you!
    Warmest Regards,
    *Dominic Nti* *(pronounced "inti")** | Officiant & CEO*
    *Wedding Officiant Canada*


    ​​
    *Phone:* 1-855-437-3260 | *E-mail:* book@weddingofficiantcanada.com | *Skype
    ID:* weddingofficiantcanada
    ​*Address:* ​
    3210 Weston Road, Toronto, ON. M9M 2T
    ​4
    *Website:* www.weddingofficiantcanada.com

    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on June 02, 2017 at 11:01 AM

    Please note that the screenshot you attempted to attach didn't go through. Please open the thread link and attach screenshots directly there when you need to: https://www.jotform.com/answers/1160894

    Still, the message you kindly provided means your IP address is blacklisted, so despite the fact that your account is active, you are unable to use it.

    Could you please provide us with your IP address? You can obtain it through www.whatismyipaddress.com for example.

    Thank you in advance. We are awaiting your reply.

  • Profile Image

    Answered by Dominic  on June 02, 2017 at 01:43 PM
    Here is my IP address: 99.234.242.237

    Happy to serve you!
    Warmest Regards,
    *Dominic Nti* *(pronounced "inti")** | Officiant & CEO*
    *Wedding Officiant Canada*


    ​​
    *Phone:* 1-855-437-3260 | *E-mail:* book@weddingofficiantcanada.com | *Skype
    ID:* weddingofficiantcanada
    ​*Address:* ​
    3210 Weston Road, Toronto, ON. M9M 2T
    ​4
    *Website:* www.weddingofficiantcanada.com

    ...
  • Profile Image

    Answered by Dominic  on June 02, 2017 at 01:43 PM
    Here is my IP address: 99.234.242.237

    I can't even access the jot form website to login
    Happy to serve you!
    Warmest Regards,
    *Dominic Nti* *(pronounced "inti")** | Officiant & CEO*
    *Wedding Officiant Canada*


    ​​
    *Phone:* 1-855-437-3260 | *E-mail:* book@weddingofficiantcanada.com | *Skype
    ID:* weddingofficiantcanada
    ​*Address:* ​
    3210 Weston Road, Toronto, ON. M9M 2T
    ​4
    *Website:* www.weddingofficiantcanada.com

    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on June 02, 2017 at 01:49 PM

    I have whitelisted your IP address. Please try to access your account now.