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    Why submissions are not sent to MailChimp when the send opt-in email option is checked?

    Asked by worldchanger on June 01, 2017 at 06:16 PM

    Not working. I don't think.

    I can see several submissions since March, but I have no new Mailchimp subscribers, and a new subscriber today has not seen the Mailchimp Opt in. I fear this integration is simply not working. I need help. 

    I didn't learn except by accident on March 30 that none of my previous form submissions had even been sent to Mailchimp because the "Send Opt In" box was not checked in your integration admin page! What is the point of that box? Remove it, it is a death trap. 

     

     

    Page URL:
    https://form.jotform.us/63557714227157

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    JotForm Support

    Answered by Kevin_G on June 01, 2017 at 08:56 PM

    I have been testing the integration and I can see my submissions are successfully sent to the integrated list, the different between have checked the "Send Opt-In Email" option is that an email will be sent to your submitter, if he/she does not confirm the subscription, then the record will not be added to the list; however, when the option is not checked, I can see the contacts are automatically added to the integrated list. 

    Here is an example of the last record I received on MailChimp: 

     

    When the opt-in option is checked in the integration wizard, your users will receive an email similar to the one below, if the click on the subscribe button, they will be added to the list: 

    If you are still not getting submissions on your MailChimp account, please try resetting your API key, this link will provide  you more information about it: http://kb.mailchimp.com/integrations/api-integrations/about-api-keys 

    Hope this helps.