What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receving Email Alerts on any forms

    Asked by FosterMom on July 24, 2012 at 06:19 PM

    I have 4 forms with Jotform. The following are the URLs:

    http://www.jotform.com/?formID=21697128220148   http://www.jotform.com/?formID=3303125609

    http://www.jotform.com/?formID=3632028622   http://www.jotform.com/?formID=10323909579

     

    The problem I am having is : there are 2 email addresses on each form that receive Email Alerts, I am rsinparadise@comcast.net and I am not receiving the alerts. The other address (karretop@aol.com) is receiving them. I have checked the forms with test alerts and have not received them. I have checked my email and turned off all spam filtering and still do not receive the test alerts. Please help. Thank you, Robin Shields.

  • Profile Image

    Answered by FosterMom on July 24, 2012 at 06:22 PM
  • Profile Image
    JotForm Support

    Answered by Mike_T on July 24, 2012 at 07:57 PM

    Thank you for contacting us.

    I would like to inform you that we have removed your Comcast email from the bounced list. Please re-check email delivery now.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by FosterMom on July 24, 2012 at 08:50 PM

    It works great! Thank you! I love Jotform.

    We are a small rescue and depend on Jotform for our online presence!

    Thank you again!