What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How secure is Jotform and how do I use the encryption in the form?

    Asked by TE2016 on June 01, 2017 at 07:30 PM

    How secure is PII when submitting forms?  


    How do I use the public and private key?

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    JotForm Support

    Answered by Welvin on June 01, 2017 at 09:07 PM

    Choose Jotform to generate a private key for you. The key is needed to decrypt the data. For more information about the encryption, check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them. There are advantages and disadvantages of this feature. It is important that you'll know it. 

    As for the security, our forms are secured by default. All form's submissions are transmitted securely with a 256-bit encryption which means that data is encrypted during the transmission and can't be interrupted by anyone else.

    We also have SSL certificate that uses SHA256 with RSA encryption https://www.ssllabs.com/ssltest/analyze.html?d=secure.jotform.com.

    I hope that helps.