What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email bounce?

    Asked by hedleyholsters on June 01, 2017 at 08:07 PM

    Received message saying that I needed to update my email to a current, active mail address.  My email is active and has been working fine.  I've made no changes to either my email or my jot form.

    Can't figure out the screenshot but I promise my email is working.



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    JotForm Support

    Answered by BDAVID on June 01, 2017 at 09:25 PM

    You received an notification to confirm you change your email address(the one used in your account profile) to "hedleyholsters@aol.com". Did you update your account email address?