What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom Domain: users are getting Error 1001 when accessing the form using custom domain

    Asked by BeliBeli24 on June 02, 2017 at 12:48 AM
    Hi, we're also getting reports from users of getting the Error 1001 (same as adrianmartins). Not all users though, seems like prominently only for mobile users. Please advise.
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    JotForm Support

    Answered by Welvin on June 02, 2017 at 01:43 AM

    Can you share us the custom domain for your forms? We need that so our developers can check. 

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    Answered by BeliBeli24 on June 02, 2017 at 04:43 AM
    form.belibeli24.com
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by liyam on June 02, 2017 at 05:18 AM

    Thank you for your response, BeliBeli24. But upon checking your domain, it's properly redirecting to JotForm now. Here are one of your forms under your custom URL: http://form.belibeli24.com/form/71518932210450

    Please let us know if the problem persists on your end.

    Thanks.

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    Answered by BeliBeli24 on June 03, 2017 at 12:43 AM
    We are still getting reports by users that it is happening. It is also random now. Please advise.
    ...
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    JotForm Support

    Answered by liyam on June 03, 2017 at 02:14 AM

    Hello,

    Thanks for letting us know.

    The issue is now escalated to our development team. We'll let you know once we receive updates.

    Thanks.

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    Answered by BeliBeli24 on June 04, 2017 at 10:26 AM

    Seems like it's changed to Error 1016 (previously Error 1001). Below is the similar form URL: http://form.belibeli24.com/form/71518932210450. But it'll be okay in a few minutes then randomly shuts off at unexpected times. Not sure if it helps, but our hosting site is Hostgator, can check out if the others having similar issue registered their domains from there.

     

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    JotForm Support

    Answered by Mike on June 04, 2017 at 01:42 PM

    Other providers are most likely affected too. Our DevOps will make sure to check this and fix the issue.

    We will get back to you as soon as we have any updates.

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    Answered by floridalenders on June 05, 2017 at 06:25 AM
    We have over 30 forms using our custom domain that is affected by this Error 1001 for the past 3 to 4 days.  More importantly, it works for a few hours and the 1001 error appears for hours.  These forms are critical to our business.  Thank you for your anticipated support in resolving this serious matter       
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    JotForm Support

    Answered by AIDAN on June 05, 2017 at 07:11 AM

    Please note that the issue is assigned a developer and has an important priority. We will be notified of any progress via this thread.

    Apologies for any inconvenience.

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    JotForm Support

    Answered by AIDAN on June 05, 2017 at 07:13 AM

    @floridalenders Please note that I will be addressing your request in the thread you created: https://www.jotform.com/answers/1163304

    Thank you.

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    JotForm Support

    Answered by candy on June 05, 2017 at 11:05 AM

    Hello,

    The issue is related to CloudFlare's end. We have contacted them in order to solve the issue.

    We are going to inform you as soon as the issue will be solved. 

    Thank you in advance for your patience.