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  • Profile Image

    One of my colleagues cannot access a form

    Asked by Tina  on June 02, 2017 at 01:11 AM

    Hi I have a colleague accessing a form and he is now getting this error.

    Page URL:
    https://form.jotform.co/60658818208867

    Screenshot
  • Profile Image
    JotForm Support

    Answered by amy on June 02, 2017 at 02:23 AM

    Hi,

    Would you please let us know the IP address of him/her so that we can inspect it in detail? When I check the owner account of the form which you have mentioned, I see that it hasn't been suspended. Please share with us the IP address of your colleague or Jotform username if it exists. 

    Thank you.

    Regards.

  • Profile Image

    Answered by Tina  on June 04, 2017 at 09:43 PM
    Hi Please find my PUBLIC IP: 115.70.206.69
    Let us know when you can.
    Thanks
    Tina Karakasis
    Digital Manager
    [cid:Courtney-EmailSig_f7e8d8b1-bc50-494a-80b7-68bbb34aa9d9.jpg]
    [cid:CourtneyInstagram_8fab2c21-af48-42ee-8d34-073f7b1771ae.png]
    Disclaimer: This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Email transmission cannot be guaranteed to be secure or error-free, as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender, therefore, does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission. Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. No employee or agent is authorized to conclude any binding agreement on behalf of Courtney Colour Graphics (Vic) Pty Ltd with another party by email without express written confirmation by a Director. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Employees of the company are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to company policy and outside the scope of the employment of the individual concerned. The company will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 04, 2017 at 11:25 PM

    Hello Tina,

    I am not sure what has caused this issue as none of the account accessed from this IP address is suspended. I have gone ahead and whitelisted IP address 115.70.206.69 and your colleague should be able to access forms without any problem.

    Thank you!

  • Profile Image

    Answered by Tina  on June 05, 2017 at 12:43 AM
    Ok thanks I will let you know how we go..
    Tina Karakasis
    Digital Manager
    [cid:Courtney-EmailSig_f7e8d8b1-bc50-494a-80b7-68bbb34aa9d9.jpg]
    [cid:CourtneyInstagram_8fab2c21-af48-42ee-8d34-073f7b1771ae.png]
    Disclaimer: This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Email transmission cannot be guaranteed to be secure or error-free, as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender, therefore, does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission. Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. No employee or agent is authorized to conclude any binding agreement on behalf of Courtney Colour Graphics (Vic) Pty Ltd with another party by email without express written confirmation by a Director. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Employees of the company are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to company policy and outside the scope of the employment of the individual concerned. The company will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
    ...