What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid the BRONZE subscription

    Asked by Miriamrelatoras on June 02, 2017 at 05:26 AM

    Buenos días, he pagado la suscripción BRONCE el día 03/03/2017 y no sé porqué no he vuelto a recibir ningún pago. Ahora no me deja hacer nada y necesito usar los formularios. Cómo podría reanudar el pago de 9,16€ porque éramos una asociación sin ánimo de lucro.

    Un saludo

    Miriam Gómez

    miriamrelatoras@gmail.com

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    JotForm Support

    Answered by candy on June 02, 2017 at 06:37 AM

    Dear Miriam,

    I have checked our system and I have seen that you had upgraded your account to the Bronze plan on 30.03.2017. However, your account has been scheduled to downgrade to Free plan on 30.04.2017 as the payment can not be transferred again. I have seen that PayPal had tried to charge you a couple more times but it failed. And then, your subscription to JotForm bronze monthly has been canceled on 08.05.2017.

    All in all, you have a Free plan since 8 May 2017.

    If you want to upgrade your account please find our pricing page at the following URL: https://www.jotform.com/pricing You need to upgrade your plan again in order to have a bronze subscription.

    Thank you.