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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why my subscription has been cancelled

    Asked by infosol on June 02, 2017 at 05:27 AM

    HI Team,


    I have initiated for silver subscription but yesterday my subscription has been cancelled and I will be resumed on basic edition on 25th June 2017.



    Ashish Jain

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    JotForm Support

    Answered by liyam on June 02, 2017 at 06:26 AM

    Hello Ashish,

    Upon checking, this was canceled on your Paypal account's end. So I can only suspect that this was manually canceled on your end, as the downgrade schedule is on the end of the period of your supposed renewal date. Nonetheless, there is no need to worry as you may reupgrade your account anytime upon downgrade of your account.

    Please let us know if you have questions.