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    My form is not sending out the notification emails when completed

    Asked by Dennis509 on June 02, 2017 at 08:20 AM

    my newest form is not sending out email notification when a form is completed.  After the form is completed it is supposed to send out an email to 3 different emails and it isn't. 



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    JotForm Support

    Answered by candy on June 02, 2017 at 09:11 AM


    We're sorry for the inconvenience you have.

    I have checked your form's email configurations and I have seen that you have only one notification email. Also, the recipient emails aren't on the bounce list.

    I have seen that you have a condition in order to change the email recipient of the notification as the following:

    So, if the "3.Lead Source" field is equal to "Stephenie Lead", the notification email will be sent to stephanie@thestewarthomegroup.com and if the "3.Lead Source" field is not equal to "Stephenie Lead", no email will be sent.

    I have fulfilled your form and submitted in order to test. I have seen that the email has sent to stephanie@thestewarthomegroup.com when I have selected "Stephenie Lead" option from the "3.Lead Source" field. Notification emails did not send if I select other options from the "3.Lead Source" field.

    So, if you want to send notification emails in each option, you need to create separate notification emails and conditions.

    For further detailed information, please check the following guide: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer 

    Please try and if you need any assistance, let us know.

    Thank you!