What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I can't access my submissions?

    Asked by ginnyholup on June 02, 2017 at 10:12 AM

    When I click on Submissions, I get a large graphic of your mascot and not much else. I cannot get to the page that allows me to download my submissions.

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    JotForm Support

    Answered by Nik_C on June 02, 2017 at 10:55 AM

    I checked your submissions but I wasn't able to replicate this issue, could you please try Clearing your Browser's cache and see if the issue persists.

    Please let us know if you're still experiencing this problem so we can have a closer look.

    Thank you!