What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Electronic Signature not working

    Asked by Highline on June 02, 2017 at 10:49 AM

    Field workers cannot sign electronic signatures when using cell phones. Is there an issue with your system that is preventing our workings from signing this forms on thier phones.

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    JotForm Support

    Answered by BJoanna on June 02, 2017 at 11:50 AM

    Is your issue related to the form FLHA?

    I have tested your form on my phone, Samsung Galaxy S4, but I was not able to replicate mentioned issue. Signature fields are working. I was also able to submit the form without any issues. 

    Is your form embedded? If so, please provide us URL of the webpage, so that we can test your form there. 

    If you have issues with some other form, please provide us ID of that form. 

    Let us know if you need further assistance. 

  • Profile Image

    Answered by Highline on June 02, 2017 at 12:44 PM
    The issue Is with the FLHA form. Attached is the requested URL. http://form.jotformpro.com/form/50216081480951
    Regards,
    Jim Ryan
    Safety Co-ordinator
    [cid:image005.png@01D288FC.D558D2F0]
    200, 2304 119 Ave NE, Edmonton, AB T6S 1B3
    office 780 452 8900
    fax 780 454 7696
    cell 780 504 3759
    Safety@highline.ca
    ...
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    JotForm Support

    Answered by BDAVID on June 02, 2017 at 01:34 PM

    I have tested your form using my mobile device, and it was submitted just fine:

    All Signature fields were signed. Is there an specific device where the problem is happening?