What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form loading time is very long

    Asked by vsenasplav on June 02, 2017 at 11:15 AM
    Hello! At me have started very strongly to brake forms. They began to work very slowly. Yesterday we worked very fast. What can I do to make the forms work as before?
    Page URL:
    https://form.jotformpro.com/71150945395965

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    JotForm Support

    Answered by Nik_C on June 02, 2017 at 12:05 PM

    I checked your form and I was able to replicate the problem. I will forward this thread to our backend team for further checking. 

    We will get back to you once we have more information.

    Thank you for your understanding.

     

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    JotForm Support

    Answered by BJoanna on June 02, 2017 at 01:14 PM

    @vsenasplav 

    Your last reply is not shown here on forum, but I have checked our email logs and I found your reply: "All forms on my account began to work slowly".

    I have tested few of your form and I was able to replicate mentioned issue. 

    After that I have inspected the form you provided and it seems that conditions that you have set inside of the form are causing this issue. 

    Once I disabled last three conditions that you have set, form start working.

    Here is my demo form: https://form.jotformpro.com/71525119857967 

     

    Were your other forms working yesterday?

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    Answered by vsenasplav on June 02, 2017 at 10:17 PM
    These are important conditions. Until yesterday, the forms worked well with these conditions. Can I do something to not turn them off?
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    Answered by vsenasplav on June 03, 2017 at 01:55 AM


    Hello! With my forms this situation: When the conditions refer to the calculated field (the field is a calculator), the form is very slow to load, if I remove the calculated field from the conditions, it loads quickly. It started on June 2. Maybe you had system updates at this time? Putting in the calculation fields is important, but this prevents the normal operation of the forms. Can you fix it?

     

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    JotForm Support

    Answered by BJoanna on June 03, 2017 at 03:01 AM

    Issue with your forms is related to conditional calculation. Our developers are informed about this issue. 

    We will inform you via this thread once this issue is resolved. For now I can only suggest you to disable conditions that are used to perform calculation.

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    JotForm Support

    Answered by EltonCris on June 03, 2017 at 03:16 AM

    This problem is now fixed. Your form should work fine by now.

    Regards!

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    Answered by vsenasplav on June 04, 2017 at 10:39 PM
    Thank you