What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why the form is not loading?

    Asked by scolbycook07 on June 02, 2017 at 11:44 AM

    Please find error message screenshot attached.  I've made no changes to the form in over 2 weeks and it has been working flawlessly as recently as yesterday.  Now, all of a sudden, the logical conditions will not work.  I primarily use Firefox (as seen in screenshot), but I've also tried with IE, mobile browsers, etc.  Doesn't seem to be working anywhere...


    Any ideas? 

    Page URL:

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    JotForm Support

    Answered by Nik_C on June 02, 2017 at 12:45 PM

    I checked your form and I was able to replicate this issue, the form is loading slow on my side as well. Let me forward this issue to our backend team for further checking, we will inform you once the issue is resolved.

    Thank you!

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    JotForm Support

    Answered by EltonCris on June 03, 2017 at 03:17 AM

    This problem is now fixed. Your form should work fine by now.


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    Answered by scolbycook07 on June 03, 2017 at 10:26 AM

    Can you tell me what was going on and what the problem was? I'd like to know what caused this and what I should do if it happens again. 

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    JotForm Support

    Answered by Mike_G on June 03, 2017 at 11:03 AM

    The issue was caused by some broken form scripts related to calculations in your form.


    If something like this would happen in the future, please do not hesitate to contact us anytime so we can escalate it immediately to our developers.