What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am about to purchase the Gold membership - have questions

    Asked by kristenteel on June 02, 2017 at 12:07 PM

    Can someone call me to answer a question about photo downloads before I purchase?




    Kristen 303-996-7799

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 02, 2017 at 12:35 PM

    Unfortunately, we do not have phone support. Please ask your questions on this private thread, we will be glad to assist you.

  • Profile Image

    Answered by kristenteel on June 02, 2017 at 01:43 PM
    Well that is too bad.
    with the Silver, do you get 100gb a month or total?
    We are going to have a lot of pictures uploaded to our form. If I
    integrated Google Drive and then deleted a submission, then I can still
    download the photos from google drive for eternity, correct?
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 02, 2017 at 02:08 PM

    The upload space is a total you can store in your account. If it is reached, you need to upgrade to plan that provides more space, or delete submissions that contain uploaded files to free up space. 

    Yes, if you delete the submission, but you have integrated your form with Google Drive, the forwarded copy of the submission and uploaded file will still be available in your Google Drive.

    Let us know if you have more questions.