Why we are not receiving submission emails after form is submitted?

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    Barbie Benson 
    Asked on June 02, 2017 at 01:08 PM

    Hello! Our survey (62226634654154) is set to go to the Research department once it is sent but they are not receiving the tickets. This problem started yesterday. We also have not been receiving the conformation email right away as usual- it takes 5 minutes now.

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    ashwin_d
    Answered on June 02, 2017 at 02:03 PM

    Hello Barbie,

    I'm sorry for the trouble caused to you. 

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. 

    You seems to have added 3 recipient email address in your form's notification email alert. I did check check our email logs and found that submissions are being sent successfully. Please check the logs below:

    [2017-06-02 13:18:41] Submission #3722331172312440857 Form #62226634654154 SENT to monique.sendze@tulsalibrary.org,askus@tulsalibrary.org,rcaskus@tulsalibrary.org from noreply@jotform.com, via SENDMAIL 

    [2017-06-02 10:49:00] Submission #3722241372319882964 Form #62226634654154 SENT to monique.sendze@tulsalibrary.org,askus@tulsalibrary.org,rcaskus@tulsalibrary.org from noreply@jotform.com, via SENDMAIL 

    [2017-06-02 10:45:59] Submission #3722239562316224184 Form #62226634654154 SENT to monique.sendze@tulsalibrary.org,askus@tulsalibrary.org,rcaskus@tulsalibrary.org from noreply@jotform.com, via SENDMAIL 

    [2017-06-01 21:34:59] Submission #3721764952315227180 Form #62226634654154 SENT to monique.sendze@tulsalibrary.org,askus@tulsalibrary.org,rcaskus@tulsalibrary.org from noreply@jotform.com, via SENDMAIL 

    Can you please let us know on which email address you are not receiving submission emails?

    We will wait for your response.

    Thank you!