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    integration with mailchimp

    Asked by districtdanceco on June 02, 2017 at 01:48 PM

    I have set up an integration with mailchimp on my newest form "Open House Sign-up June 17", and for some reason, some subscribers are not being added to mailchimp list/automation. Some are and some are not. I tested it twice and received the auto e-mail from JotForm but did not receive the e-mail I should receive from mailchimp. I had a friend do it, and she did receive the e-mail from mailchimp...what's going on here?  

    I deleted the integration and added it again with no luck. My husband tried it and it did not send him to my mailchimp list.  

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    JotForm Support

    Answered by BDAVID on June 02, 2017 at 02:56 PM

    If the users were not added to the MailChimp list, it means they did not confirm it through the opt-in email:

    Let us know if you need more help.

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    Answered by districtdanceco on June 02, 2017 at 03:44 PM
    I have it set to not send an opt in email in the integration settings. Is that still the case? It never sent me an opt in when I tested the form.
    Melissa Curling
    District Dance Co.
    Mobile: 240.780.8002
    Studio: 240.780.2828
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    JotForm Support

    Answered by BDAVID on June 02, 2017 at 05:02 PM

    I did two tests, one with the opt-in option, and the other without the opt-in option, and both time worked:

    Please try following:

    1) Removing the integration.

    2) Clearing your form's cache

    3) Generate a new MailChimp API key.

    4) Integrate your form using the new API key.