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    Utah State Tax option is charging tax to other states as well

    Asked by thelastword on June 02, 2017 at 02:04 PM

    I have made it so my form charges tax to Utah residents, but I have noticed orders coming through where they live in AZ or NJ and it is charging them taxes. Am I doing something wrong or it is just not a working feature?

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    JotForm Support

    Answered by BJoanna on June 02, 2017 at 03:32 PM

    You have set Base Tax Rate for all products. This will add tax for all products even is state is not entered inside of address field.

    And you have also added tax for Utah.

    This way users that are not from Utah will pay 6.85% tax rate and users from Utah will pay 13.7%.

    To resolve this issue remove 6.85 from Base Tax Rate field. 

    Hope this will help. Let us know if you need further assistance.