Utah State Tax option is charging tax to other states as well

  • thelastword
    Asked on June 2, 2017 at 2:04 PM

    I have made it so my form charges tax to Utah residents, but I have noticed orders coming through where they live in AZ or NJ and it is charging them taxes. Am I doing something wrong or it is just not a working feature?

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  • BJoanna
    Replied on June 2, 2017 at 3:32 PM

    You have set Base Tax Rate for all products. This will add tax for all products even is state is not entered inside of address field.

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    And you have also added tax for Utah.

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    This way users that are not from Utah will pay 6.85% tax rate and users from Utah will pay 13.7%.

    To resolve this issue remove 6.85 from Base Tax Rate field. 

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    Hope this will help. Let us know if you need further assistance.