What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is spammed by a bot

    Asked by 406Consignary on June 02, 2017 at 02:18 PM

    Help :) My account got spammed and suspended? I'm at my 'max' but it was actually a spammer that found my jotform. How do I reactivate my account (without paying more because they weren't authentic submissions) and how do I prevent this from happening again?

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    JotForm Support

    Answered by Mike on June 02, 2017 at 03:46 PM

    Thank you for contacting us.

    We have banned the spammer's IP address and reset your monthly submissions counter.

    Please get back to us if you notice the issue again.