What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are saying they're disabled

    Asked by MandiBox on June 02, 2017 at 04:51 PM

    I have my forms enabled in Settings, but they're all showing up as disabled when I try to view them.

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    JotForm Support

    Answered by Jim_R on June 02, 2017 at 07:06 PM

    Your account was autosuspended because you're collecting credit card information on this form https://www.jotform.com/71526519826160.

    This goes against our Terms of Use. A snippet from our Terms of Use page:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    Be advised that you should use one of our Payment Processors if you wish to process payments on your form.

    Here's a complete list of all payment processors we integrate with: https://apps.jotform.com/category/payment_processing

    If all you need is some sort of Payment Authorization (e.g. charge your users at a later date), then your choices would be limited to Stripe, Paypal or Authorize.net.

    Complete guide: How-to-Enable-Payment-Authorization 

    In case you're not sure which one will work for you, I recommend reading this article: Which-Payment-Processor-is-Right-for-Your-Business 

    I removed all the guilty fields on that form and lifted the suspension on your account. Check your forms now and let us know if you'd need more help.