- townparkAsked on June 02, 2017 at 05:17 PM
Just wondering if there is anything we can do if a respondent to our forms has a Comcast email. I have heard that users of the system are not getting the emails that we set up.
Please let me know.
- JotForm SupportKevin_GAnswered on June 02, 2017 at 09:05 PM
I have checked your email log and found that the emails are sending to the comcast email addresses, could you please ask your users to check their spam or junk folders?
I would also suggest you to take a look on this guide, although it is to avoid bouncing, it will help you to avoid missing information on emails and get emails marked as spam or not delivered: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
You could also set up an SMTP sender, this may help you to send emails properly: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Do let us know how it goes.