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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Comcast Email Users Not Getting Our Emails

    Asked by townpark on June 02, 2017 at 05:17 PM

    Hi there,

    Just wondering if there is anything we can do if a respondent to our forms has a Comcast email.  I have heard that users of the system are not getting the emails that we set up.

    Please let me know.

    Thanks,

    Alissa

    Page URL:
    https://form.jotform.com/70475906003957

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    JotForm Support

    Answered by Kevin_G on June 02, 2017 at 09:05 PM

    I have checked your email log and found that the emails are sending to the comcast email addresses, could you please ask your users to check their spam or junk folders? 

    I would also suggest you to take a look on this guide, although it is to avoid bouncing, it will help you to avoid missing information on emails and get emails marked as spam or not delivered: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You could also set up an SMTP sender, this may help you to send emails properly: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Do let us know how it goes.