What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form crashes when opened, it's stuck

    Asked by townpark on June 02, 2017 at 06:15 PM


    I received reports that our form isn't working.  I just tried to open it in Google Chrome and Firefox and I got the following messages (see screenshot).

    Can you please help me fix the issue ASAP?  Demand is very high right now for this form, so your help is greatly appreciated!



    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 02, 2017 at 10:37 PM

    Thanks for reporting. I was able to reproduce this problem. I think something is breaking the form script.

    I have now raised this to our developers for a resolution. Once this is resolved, you will be informed here.

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 03, 2017 at 03:19 AM

    This problem is now fixed. Your form is working fine now.