What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account shows that I've used 3 of my five forms, but I have only created one. Please help!

    Asked by MCAMF on June 02, 2017 at 07:48 PM
    Page URL:

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    JotForm Support

    Answered by Aury on June 03, 2017 at 12:36 AM


    I have checked your account and it shows two active forms, as shown below:

    I hope this helps.


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    Answered by MCAMF on June 03, 2017 at 11:43 AM
    Yes, after I emailed I looked around and found that I could delete forms. I
    apparently created two forms that were just headers. Thanks!
    However, I have two other questions:
    1. I am having a hard time setting up the calculation tool. I am trying to
    use it with a matrix that takes the number of each registration type,
    multiplies that by the registration fee to calculate the total due. See
    attached screenshot.
    2. When I try to add my stripe payment tool, I get an error message that
    says that I need to run the wizard for configurations but I can't find
    where that is. Can you point me in the right direction?
    [image: Inline image 1]
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    Answered by MCAMF on June 03, 2017 at 12:43 PM
    Sorry, but I keep figuring things out as I wait for a response. I figured
    out the Swipe integration, but
    have a question about including both a
    product and donation on the form as it says only one payment filed may be
    used per form. Still working on the calculation...

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    JotForm Support

    Answered by Jim_R on June 03, 2017 at 03:34 PM

    We strive to stick with 1 topic/question per thread so I moved your last question to a separate thread https://www.jotform.com/answers/1162632

    We'll have it addressed there shortly.