What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't receive the form submissions anymore. Why?

    Asked by sachaanimation on June 03, 2017 at 03:29 AM

    hello i don't receive the forms anymore is there a problem ? please help me sorry for my bad english

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    JotForm Developer

    Answered by Helen on June 03, 2017 at 05:21 AM


    Thank you for contacting us.

    As I understood you correctly, you did not receive your Notification e-mails. Is that true? I have checked your forms and you have only one form which has the submissions. I have checked this form and could see that you have not set the Notification e-mail. As you can see below screenshot:

    If you set the Notification e-mail to your form, you can receive your submissions via e-mail. Here is a guide helps to you: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If your problem is not it, please provide us more detail about your issue. 

    We will be waiting for your response and glad to solve your issue.