Unable to upload - file too large

  • diasporasalon
    Asked on June 3, 2017 at 10:36 AM

    Hi,

    Clients are trying to fill out a form I have on my website where they have to upload 4 photos, and the form gives them an error saying their file is too big. Can you assist me with this?

    Page URL: http://www.diasporasalon.com/consultation
  • Jan
    Replied on June 3, 2017 at 4:41 PM

    It is possible that your users are trying to upload a file that is bigger than the specified file upload limit. I checked your form and I can see that it is set to 4000KB or 4MB. You might need to increase it if you users are trying to upload 10MB of file. Here's a guide: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit.

    Unable to upload file too large Image 1 Screenshot 20

    Hope that helps. If you're still having issues, let us know. Thank you.

  • diasporasalon
    Replied on June 3, 2017 at 5:43 PM
    Yes, I finally figured out that I can change the limit file size. Thank you!
    Sent from a mobile device; please excuse any typos or errors.
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