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    Unable to upload - file too large

    Asked by diasporasalon on June 03, 2017 at 10:36 AM


    Clients are trying to fill out a form I have on my website where they have to upload 4 photos, and the form gives them an error saying their file is too big. Can you assist me with this?

    Page URL:

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    JotForm Support

    Answered by Jan on June 03, 2017 at 04:41 PM

    It is possible that your users are trying to upload a file that is bigger than the specified file upload limit. I checked your form and I can see that it is set to 4000KB or 4MB. You might need to increase it if you users are trying to upload 10MB of file. Here's a guide: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit.

    Hope that helps. If you're still having issues, let us know. Thank you.

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    Answered by diasporasalon on June 03, 2017 at 05:43 PM
    Yes, I finally figured out that I can change the limit file size. Thank you!
    Sent from a mobile device; please excuse any typos or errors.