What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel Order and Account

    Asked by movinghelp on June 03, 2017 at 10:50 AM

    I was recently chargede $90 for a yearly subscription but I no longer use your services and would like to cancel the subscription. I did not authorize the charge and need this taken care of.

     

    Thanks.

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    JotForm Support

    Answered by Mike_G on June 03, 2017 at 11:17 AM

    As I was checking your account, I see that you have also sent us an email regarding your concern. My colleague, Aury, already responded to that email and mentioned that your subscription was already canceled and a refund is already being processed. 

    Thank you.