What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank You page not showing up

    Asked by Kayla_Hughes on June 03, 2017 at 01:33 PM

    Hi, I had this form: https://www.jotform.com/build/71434777720157 previously showing a Jot Form Thank you page. The Thank You page looks fine in the builder, but when you actually complete the form and land on the thank you page, the page was all white. Nothing was showing. I currently have it going to an outside URL in the mean time. Any ideas?

    Page URL:
    https://www.jotform.com/build/71434777720157

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    JotForm Support

    Answered by EltonCris on June 03, 2017 at 04:44 PM

    I cloned your form here and made a test submission, I could not reproduce the problem.

    Can you please check it once again? Set your thank you page to the custom message first and see if it's working now. Sometimes, resaving the thank you page will resolve the problem.