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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is enabled but link isn't working

    Asked by CraftCentral on June 04, 2017 at 07:54 AM



    It says it's enabled. When I hit publish and follow the link I get the "Form not found - This form is not enabled" message.  Also can't preview it from the edit screen.


    Help please.

    Page URL:

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    JotForm Support

    Answered by Mike_G on June 04, 2017 at 09:47 AM

    I have checked the status of your account and found out that is on autosuspension status. This is the reason why your form is inaccessible even if it is enabled on your end. I have checked the forms in your account including the one in your Trash Folder and I have not found anything that would trigger our anti-phishing tool to suspend your account.

    We would like to apologize for any inconvenience. I have reactivated your account and you should be able to access your form(s) again.

    Thank you.

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    Answered by CraftCentral on June 04, 2017 at 06:27 PM

    Thank-you very much for fixing the problem.