My form is enabled but link isn't working

  • CraftCentral
    Asked on June 4, 2017 at 7:54 AM

     

     

    It says it's enabled. When I hit publish and follow the link I get the "Form not found - This form is not enabled" message.  Also can't preview it from the edit screen.

     

    Help please.

  • Mike_G JotForm Support
    Replied on June 4, 2017 at 9:47 AM

    I have checked the status of your account and found out that is on autosuspension status. This is the reason why your form is inaccessible even if it is enabled on your end. I have checked the forms in your account including the one in your Trash Folder and I have not found anything that would trigger our anti-phishing tool to suspend your account.

    We would like to apologize for any inconvenience. I have reactivated your account and you should be able to access your form(s) again.

    Thank you.

  • CraftCentral
    Replied on June 4, 2017 at 6:27 PM

    Thank-you very much for fixing the problem.