What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms disabled?

    Asked by jmjones66 on June 04, 2017 at 11:32 AM

    The following forms have been disabled on my web site:

    Shed Horn Cellars Order Form

    Shed Horn Cellars Wine Club 

    Can you please tell me why this has happened and how quickly they can be restored?

    This issue is causing my small business to lose sales and revenues!!

    Page URL:

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    JotForm Support

    Answered by jonathan on June 04, 2017 at 02:16 PM

    You are using our forms to collect credit card account data. 

    You violated our Terms of Use. We now have suspended the account and forms.


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    Answered by jmjones66 on June 05, 2017 at 10:49 AM

    Ok. Well, we've been using Jotform for online purchases for years without incident. 

    How can we remedy this for our client so they can continue to use Jotform for their small business?

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    JotForm Support

    Answered by BJoanna on June 05, 2017 at 12:37 PM

    You have credit card fields on two forms:



    In order to activate your account, it is required to agree to our terms and remove the guilty fields on the forms. Please confirm so that we can delete the guilty fields and activate your account.


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    Answered by jmjones66 on June 06, 2017 at 10:48 AM

    Yes, please remove the guilty fields. 

    Thank you!

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    JotForm Support

    Answered by BJoanna on June 06, 2017 at 11:06 AM

    I have deleted credit card fields from your forms and I have activated your account. 

    Please note that card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this guides you can find out more about payment tools and how to set payment form:




    Let us know if you need further assistance. 

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    JotForm Support

    Answered by BJoanna on July 03, 2017 at 11:54 AM


    It seems that your latest reply is not shown here on forum. Here is your reply that I received via email:

    "Thank you. 

    Will this solution allow me to connect sign up form to my Square account so I can bill for future purchases? 

    For example, there is no charge to sign up, but I will need to bill to credit card on file for future purchases."

    You can charge your customer at later date, by enabling payment authorization. 

    How to Enable Payment Authorization

    This option is available for Square Integration. 

    Process Square Payments Online with JotForm

    Let us know if you need further assistance. 

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    Answered by jmjones66 on July 03, 2017 at 09:35 PM

    Oh wow, that is awesome! 

    Thank you for the info.